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December 2003 to Present     I     Au Pair Foundation      I    San Rafael, CA
Program Director

• Total program management
including profit/loss accountability, sales field development, marketing and recruitment.
• Web site content development and maintenance (www.aupairfoundation.org)
• Content development and print production of manuals, contracts and applications packet.
• Partner cultivation and training for a network of over 50 international partners.
• Responsible for staff training and supervision of 30 field sales representatives and managers.
• Conflict management - direct interface with participants, clients and partners.
• Oversee admission process to ensure compliance with Department of State policies and procedures
• Evaluate weekly progress reports from field staff to ensure compliance with program regulations
• Create and compare forecasts for program enrollment and projected revenue

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July 2002 to July 2003     I      Salmonjacket Strategic Communications      I     Valdivia, Chile
Executive Producer

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September 1997 to July 2002      I     University Austral of Chile      I    Validivia, Chile
Director of Public Relations and Recruitment

•   Developed and implemented overall internal and external communication strategy
        > Increased positive media coverage by 50%
        > Created first corporate image manual
        > Normalized logo and implemented branding campaign
        > Created corporate graphic design department
        > Stimulated internal policies conducive to consensus building & teaming while developing and strengthening strategic alliances with external community organizations.

•   Managed finances for two departments resulting in first balanced budget in 15 years
        > Established aggressive cost control, budget monitoring and inventory control programs
        > Restructured department, reducing specialization and encouraging team work
        > Implemented internal training programs to reduce need for external contractors
        > Obtained funds from private businesses to construct modern office facilities

•   Organized all major corporate events to include month long anniversary activities, VIP visits and launch events
         > Planned and produced reception and banquet for President of the Republic, Ricardo Lagos
         > Established event organization guidelines improving corporate image while guiding other units in successful event production
         > Supervised an annual average of 350 events while directly producing an average of 100 events


•    Created and edited a variety of Internet resources and publications; Actualidad on-line, UACh al dia, protocol manuals, event production guidelines and corporate style manual.
         > Developed content and navigation structure of university web site; selected by Chilean Chamber of Commerce as "most user friendly university website in 2000"
         > Developed on-line data bases and services such as catalogues, event guidelines and downloadable style manual with letterhead for every corporate department.

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December 1995 to June 1997      I     TVN Televison Nacional de Chile      I     San Francisco, CA & Santiago, Chile
Freelance Producer

•   Comprehensive production assistance for INFORME ESPECIAL. Chile's leading investigative television magazine.
         > Researched material and interviewed candidates for programs on, AIDS, Deep Ecology Movement, Death Penalty and Life after Death among others.
         > Assisted filming crews in location shooting, translations and logistics
         > Trained Santiago staff on internet research techniques

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September 1995 to May 1997      I     Ricochet Wireless Modems      I     San Francisco, California
Campus Sales Manager

•   California State University San Francisco Campus Sales Manager for this innovative wireless technology. Responsible for lead generation, organization of promotional events, training of sales representative, customer service and trade show representation.
         > Organized campus promotional events, interviewed and trained campus sales staff resulting in SFSU setting benchmark sales records.
         > Represented Ricochet Wireless Modems at various West Coast promotional events

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August 1992 to May 1994     I    University California Davis International Training and Education Center
Professor, Academic Coordinator

•    Instructed a variety of ESL courses to International Students
•    Developed curriculum for Bankers English course for businessmen from the United Arab Emirates
•    Academic Coordinator for Sanno Business English Program; supervised academic curriculum and teachers guiding them in cross cultural communication

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June 1984 to May 1992      I    Speak Easy Club      I    Nagoya, Japan
School Director

•   Founded and directed successful chain of 6 English Conversation schools for Japanese businessmen, housewives and children of all ages.
•   Performed all financial and administrative aspects for school including payroll, tuition collection, purchasing, recruitment of teachers, curriculum development and training.


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Language Skills

•   Fluent Spanish

•   Japanese Intermediate

•   French once fluent but currently functional

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